Frequently Asked Questions
How to order a service? Contact us via WhatsApp or email. Describe the service you need, including any details that will help us better understand the task. If possible, attach photos of the work area so we can assess the scope of the job. After receiving the information, we will get back to you with any additional questions and provide you with an offer.
How long does the job take? The time required varies depending on the complexity of the task. Once you provide us with the details and photos, we will clarify the duration and propose a convenient time for the job, as well as options for faster completion if needed.
Can I use the furniture cleaning service if I have sensitivities or allergies to chemicals? After our cleaning service, you can be assured that your furniture will not only be impeccably clean but also completely safe for your health. Safe products: We use only hypoallergenic and certified cleaning products that reliably protect the health of your children and pets. Complete cleaning: After cleaning, we thoroughly remove all cleaning product residues from the surface of your furniture with a special neutralizing conditioner.
How long does it take for furniture and mattresses to dry after cleaning? Drying time for furniture or mattresses after cleaning can take between 4 and 12 hours, depending on the material and conditions. For the best results, please avoid using them until fully dry. If you need to speed up the process, we offer express drying, which can dry furniture in just 1-2 hours.
Can you guarantee the removal of all stains? We always aim for the best possible result and do everything we can to remove as many stains as possible, as we are passionate about our work and committed to high quality at every stage. However, there is no absolute guarantee that all stains will be completely removed. Various factors can affect this: The length of time the stain has been on the fabric. Environmental conditions such as humidity and temperature. The fabric material and the chemical composition of the stain. Incorrect attempts by the client to remove stains can worsen the situation. The use of household chemicals like bleach or ineffective cleaning methods can make stains more stubborn. Nonetheless, we are confident in our abilities and guarantee that we will make every effort to achieve the best possible result, no matter how challenging the task.
Service costs: We offer a variety of services based on the principle of multi-service, including cleaning and minor repairs. The prices of our services may vary depending on several factors: Cleaning: Type of furniture: The cost depends on the type of cleaning. For example, straight 2-3 seater sofas usually cost less than L-shaped models, which can be larger and more complex to clean. Shape and design: Sofas with many curves and complex details require more careful treatment, which affects the overall price. Additional elements: The presence of pillows, ottomans, and other accessories can also increase the service cost, as they require extra attention. Material: Different fabrics require different approaches. Easy-care materials may cost less, while delicate fabrics require more care and time. Degree of soiling: If the furniture or mattress is heavily soiled, the cleaning process can take 5-6 hours or even more, which will increase the cost accordingly. Minor repairs: "Handyman" services: This includes furniture installation and assembly, plumbing replacement, room painting, parquet installation, door installation, and lock adjustments. Furniture assembly and disassembly: We offer services for assembling and disassembling various furniture items, including cabinets, tables, and sofas. Additional services: These include mounting shelves, installing handles and locks, and performing small repair tasks in the apartment or house. To get an accurate quote for the services you need, please contact us and describe the scope of work. We are ready to offer you the optimal solution that suits your needs!
How quickly can you respond to a service request? The speed of our response depends on our current workload. We usually try to schedule a visit within 1-3 days after your request.
Do you provide guarantees on the work performed? Yes, we provide guarantees on our services. If any issues arise, we are ready to resolve them as quickly as possible.
How long does the repair work take? The time required depends on the volume and complexity of the task. Simple jobs, like installing a shelf, may take a few hours, while more complex tasks, such as painting an entire room or laying parquet, can take several days.
Do you only offer furniture cleaning services, or do you provide other services as well? We offer a wide range of services, including minor repairs, furniture assembly and disassembly, room painting, parquet installation, plumbing setup, and much more. We work under the principle of multi-service.
What cleaning products do you use for furniture cleaning? We use only hypoallergenic, certified, high-quality cleaning products that are safe for children and pets.
Can you remove old stains from furniture surfaces? We do our best to remove stains, but we cannot guarantee that all stains will disappear. The effectiveness depends on how long the stain has been present, the material, and other factors.
What payment methods do you accept? We accept various payment methods, including cash and bank transfers. Details can be discussed when ordering the service.
Can I be present while the work is being done? Yes, you can stay at home while the work is being performed. This allows you to ask questions and ensure that the job is done according to your expectations.
How can I cancel or reschedule a service appointment? If you need to cancel or reschedule an appointment, please contact us at least 24 hours in advance. This will allow us to manage our schedule efficiently and offer your slot to other clients.